Shipping & Returns
Delivery
‘Ready-to-ship’ items on the webshop will be dispatched within 3-5 working days via Royal Mail’s special delivery service.
Collection in London is available. If you select this option, I will get in touch
to arrange a collection point and time.
Please get in touch if you are outside of the UK and would like to make a purchase.
Made-to-order pieces will be dispatched after the advertised lead time.
Returns Policy
Ready-to-ship pieces
If you wish to return an item purchased online you must email hello@bryonywong.com within 14 days of receiving the goods to arrange the return. After this return is approved, you must post the goods within 14 days. Items must be in brand new, unworn condition in original packaging and sent via a signed for, recorded service at your own cost. We are unable to accept responsibility for the non-arrival or damage of returned goods.
Bespoke pieces
Bespoke, altered or personalised items are non-returnable or exchangeable. Please let us know if there is an issue and Bryony will endeavour to help.
‘Ready-to-ship’ items on the webshop will be dispatched within 3-5 working days via Royal Mail’s special delivery service.
Collection in London is available. If you select this option, I will get in touch
to arrange a collection point and time.
Please get in touch if you are outside of the UK and would like to make a purchase.
Made-to-order pieces will be dispatched after the advertised lead time.
Returns Policy
Ready-to-ship pieces
If you wish to return an item purchased online you must email hello@bryonywong.com within 14 days of receiving the goods to arrange the return. After this return is approved, you must post the goods within 14 days. Items must be in brand new, unworn condition in original packaging and sent via a signed for, recorded service at your own cost. We are unable to accept responsibility for the non-arrival or damage of returned goods.
Bespoke pieces
Bespoke, altered or personalised items are non-returnable or exchangeable. Please let us know if there is an issue and Bryony will endeavour to help.